Refund policy

Your order is guaranteed to arrive in good condition at the specified shipping address provided. If you your order is damaged when it arrives, then please contact us immediately, with a detailed description and photograph(s) explaining the damage and we will assist you with a replacement or exchange.

Our guarantee extends only to correctly addressed orders. Due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order to a different address. We cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with UPS).

We will ship your order to the shipping address you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery.

We are not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Because all of our products are perishable food products we cannot accept returns.